Legal & Distance Selling

Your rights under Distance Selling Regulations

We abide by the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These apply to sales of goods or services to consumers without face-to-face contact.

Your right to cancel

The Document Record Store  hopes that all our customers are satisfied with our service and products..any problems ,simply drop us an email and we will sort it out pronto, but we are now required by law to advise you of your legal rights in writing.

These conditions should apply to anything bought by mail order or via the web from any vendor in the UK.

Faulty or unplayable CDS will be refunded or exchanged.

You will need to contact us within 14 days after the date of delivery and where possible return the item for our inspection.Please use a recorded delivery system of post.

Changed your mind?

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of  CDs, CDRs video, DVD, audio, video games and software products where the item has been unsealed.


Please note We are unable to accept cancellation of, or returns for, digital items once downloading has commenced. Otherwise, we can accept returns of complete product, which is unused and in an “as new” condition.

To cancel this contract

Please pack the relevant item securely, attach your personalised return label and send it to us with the delivery slip so that we receive it within 7 working days after the day of the date that the item was delivered to you or, in the case of large items delivered by our specialist couriers, contact us using this email within 7 working days after the date that the item was delivered to you to discuss the return.

For your protection

Where you are returning an item to us, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (e.g. gift wrapping).

Please also note that you will be responsible for the costs of collection in the event that our specialist courier service collect a large item from you to return to us.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.