Delivery and Returns

We use Royal Mail UK deliveries and standard Air Mail for all other territories, larger orders may be sent by another courier. You may cancel your order at any time prior to your order being dispatched by emailing us at hello@thedocumentrecordsstore.com – please quote your name, address and order reference number, Monday to Friday. Please note: As music downloads are dispatched immediately after purchase, there is no possibility of cancelling these orders.

In the event that any products supplied to you by us are damaged or defective, we agree to replace or repair the damaged or defective products or refund the amount you paid for such goods (including postage & packaging) providing you notify us (either via post at or email: hello@thedocumentrecordsstore.com) and return the goods within 28 days of purchase. Physical goods should be sent back to us in the same condition you received them to: Unit 2c Creek Road. Bladnoch Bridge. Bladnoch. Newton Stewart. DG8 9AB. UK. Please include an order reference number. Music downloads should be returned to us via the e-mail address above including a copy of your notification and / or the order reference number.

Order Cancellations

You have the right to cancel your order within 14 days of purchase, or 14 days of receipt of the goods (whichever is the longer). If you choose to cancel your order, full payment will be returned to you. Please return canceled orders to: Unit 2c Creek Road. Bladnoch Bridge. Bladnoch. Newton Stewart. DG8 9AB. UK. Accompanied by your address and order reference number.

Digital Downloads

Digital downloads cannot be cancelled once the download process has started. Digital download issues or disputes can be made at the following email address: hello@thedocumentrecordsstore.com please include a copy of your order reference number.

Items Sent In Error

In the event we accidentally send you the incorrect products we will refund you the cost of any such products including the extra Postage & Packaging you may have been charged at the time of dispatch after you a) notify us via post or e-mail of any such error b) return such products to us. Please return orders to: Unit 2c Creek Road. Bladnoch Bridge. Bladnoch. Newton Stewart. DG8 9AB. UK. Accompanied by your address and order reference number. Please notify us (either via post at or email: hello@thedocumentrecordsstore.com) and return the goods within 28 days of purchase.