The most frequently asked questions with our answers on buying music and products from the Document Store

CDs and Merchandise

Cancellations

Generally, you have the right to cancel your order within fourteen days of purchase, or fourteen days of receipt of the goods (whichever is the longer). If you choose to cancel your order, and have received your CD or Merchandise, email us to confirm the cancellation and please return the goods in an unopened condition. If you choose to cancel your order, full payment will be returned to you upon receipt of items.

Am I buying a CD or a CDR?

We use both types of media. If you have a concern please check with us before you make a purchase and we will check what the audio has been.

 

Damaged or Defective Goods

In the event that any products supplied to you by us are damaged or defective, we agree to replace or repair the damaged or defective products or refund your order (including postage & packaging) providing you notify us either via post or e-mail: hello@thedocumentrecordsstore-com.stackstaging.com and return the goods within 28 days of purchase.

Physical goods should be sent back to us in the same condition you received them to Returns. The Document Record Store c/o Unit 2C, Bladnoch Industrial Estate, Near Newton Stewart DG8 9AB

Deliveries and Postage – CDs

You can choose different postage options and check prices using the postage calculator in your shopping bag. Occasionally we offer free postage on certain items and that will be clearly displayed on the product page.

In the UK we use Royal Mail. For good sent abroad we use standard Air Mail, unless you have instructed otherwise. We send you an email when your order has been dispatched.

Expected Average Delivery Time

UK customers – Orders should be with you within two days of despatch.

European customers – Orders should be with you within a week of dispatch.

Rest of World customers – Orders should be with you within two weeks of dispatch.

I did not get my order

Please reach out to Daniel daniel@document-record.com. He should be able to give posting dates, expected arrival dates, organise replacement CDs or refunds

 

Downloads – MP3 and FLAC

What bit rate do you use?

We encode our MP3s at 320kbps using a constant bit rate.

How do I download my FLAC or MP3?

After you have paid for your MP3 you will return to a page where there will be a link to download the MP3 file as a zipped folder. This file will remain active for a limited period only so it is advisable to download it as soon as you can, ideally the same day. If you have missed the deadline for downloading and you file is no longer available, please e-mail hello@thedocumentrecordsstore-com.stackstaging.com

 

What happens if I lose my FLAC or MP3 after I’ve downloaded it?

If you have downloaded our music it is your responsibility to ensure you know where it will be downloaded to. The default location, such as your desktop, could vary depending on what it’s been set to on your computer. Try searching your computer for the song or artist name as this may help you locate the file. If you are truly stuck and cannot locate the file, e-mail hello@thedocumentrecordsstore-com.stackstaging.com

 

What can I use to play my FLAC or MP3 file?

MP3 is the most compatible digital music format. Any media player on your computer or any portable device should be capable of playing the file.

This is a list of computer hardware and software which supports FLAC (Free Lossless Audio Codec), a file format designed for lossless compression of digital audio.

 

Can I cancel a download for a full refund?

You’ve generally got a 14 day right to change your mind and get a full refund on your digital content. However, you normally lose this right once you start a download!

Let us know by email if you have an issue with your downloads and we will replace or refund you

 

Jobs. Internship and Good Ideas

At the moment the Document Records Store is not hiring. We don’t offer Internships but we are always open to new ideas and suggestions.

Drop us a line to hello@thedocumentrecordsstore-com.stackstaging.com

 

Business Name and Address

The Document Records Store. Retail Distributor of Document Records Limited, Retro Resonance Records, Minstrels Gallery. C/O West Bungalow PR3 0UB